Refund policy
30-day money-back guarantee
You have 30 days from the day your order arrives to change your mind, for any reason.
We expect you to actually wear it. A tracker you've used for three weeks is exactly the situation this guarantee is for — you do not need to keep it unworn, boxed or unused. Just send it back complete, with the charging cable, and we will refund you in full.
To start a return, contact us at help@evoband.co.uk with your order number.
Who pays return postage
- Faulty or damaged, or we sent the wrong item — we pay. We'll email you a prepaid return label. Contact us as soon as you notice, and we'll make it right.
- You've changed your mind — you pay return postage. We recommend a tracked service, as we can only refund once the item reaches us.
- Warranty claim after your first 30 days — you pay to send the device to us, and we pay to ship your replacement out.
Refunds
Once we've received and checked your return we'll email you to confirm. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few days longer to show it.
Your right to cancel
Separately from the guarantee above, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel your order within 14 days of receiving it, without giving any reason. Our 30-day guarantee is more generous, but this statutory right always applies and nothing in this policy affects it.
To cancel, contact us at [YOUR EMAIL]. We'll refund you within 14 days of receiving the goods back.
Exceptions
We can't accept returns on gift cards.
Evoband is a wellness device, not a medical device, and readings are not a substitute for professional medical advice.